Audible Assistance Increased staff safety
Audible Wristband Enhances staff morale
Antisocial behaviour CCTV captures offenders
Restaurant closing Delivers ‘authoritative voice’
KFC and StaffSafe®
About our client
KFC has a decades-long history of success and innovation and was first welcomed into the UK in 1965, with its first branch in Preston in the North West. The quick service restaurant, along with Pizza Hut and Taco Bell, is a subsidiary of Yum! – one of the largest, fastest growing and most trusted restaurant brands in the world.
At the heart of the Yum! is its staff and it proudly states that: ‘At Yum! Brands, we champion our people because we know they are our greatest asset’.
Our history with KFC
KFC UK & Ireland has been investing in StaffSafe® for its employees since its first system was installed in 2012 in Birmingham. Such has been the success that the chicken restaurant brand now has just under 80 StaffSafe® systems in operation in restaurants across the country.
The benefit of StaffSafe®’s Audible Assistance (unit), Audible Wristband (worn on the body), and the ASB button (anti-social behaviour) has been tangible, with around 5000 system activation’s over eight years and an increase in installations of 350 per cent in the first five years.
How does it help KFC meet a challenge?
The UK’s quick service restaurants have an acute responsibility for their staff well being and safety, especially in areas that are known to be challenging. KFC works closely with their industry peers to share experience and best practice.
Where there is an instance of antisocial behaviour, StaffSafe® intervenes through two-way connectivity so that StaffSafe®’s experts in our 24/7 monitoring centre can become involved; they can interact, singling out and alerting offenders to the fact that they are being watched and diffuse the situation; they can reassure employees that experienced help is on hand to support them, give them advice, and allow them to ‘step away’ from the incident; and they can intervene, alerting the emergency services covertly so as not to escalate a threatening or potentially dangerous situation.
Messages over speaker systems from StaffSafe® deliver a ‘voice of authority’ and support situations where staff members may not feel comfortable getting involved, while CCTV helps to pinpoint individuals and provide descriptions to the police and emergency services.
The ‘restaurant closing’ function is also proving to be a highly popular feature. This message has been very successful in helping KFC staff to, politely but firmly, ask customers to leave by the appointed closing time and comfortably leaves staff to focus on their job and closing down procedures.
What do they think of StaffSafe® at KFC?
Alan Dobie, Asset Protection Officer for KFC in the UK and Ireland says: “I’ve got kids who are of working age and I hope that they would be protected by their employer and helped to keep safe like this in the workplace. Dealing with difficult and dangerous situations isn’t something front-line staff should have to face, and certainly not face alone. They should be left free to do their job. Our staff feel more protected with StaffSafe® and their morale is massively increased. The system helps to remove the point of conflict, gives strong back up support and shows you care about them.”
“Dealing with difficult and dangerous situations isn’t something front-line staff should have to face, and certainly not face alone.” Asset protection, KFC UKI.